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Last Updated on 9/22/2023
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Connectria, LLC (“Connectria”, “Company”, “we”, “our” or “us”) is committed to protecting your privacy and your personal information responsibly. This Privacy Policy explains how Connectria collects, uses and shares your information. If you have questions or concerns regarding Connectria’s Privacy Policy, please e-mail Connectria at dpo@connectria.com.

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1. WHAT INFORMATION IS COLLECTED

We collect a limited amount of information from you in certain areas of the Connectria website (the “Website”). The information that we collect, and use may include profile information, interactions on webpages, marketing preferences, information to improve our business operations, and more. Depending on the user category, the type of data we collect, and the justification varies. Please note that users herein are classified in two mutually exclusive categories:

Category One

With respect to users who request further information about our services, we collect only such information as is necessary to determine your level of service needs plus contact information to enable us to answer your questions as a prospective customer.

Category Two

Users who already are customers of the Company and are using this domain as a portal to see the information on their server. The information collected from these users is broader in nature because they have consented to be our customers and the processing of their personal information is necessary to manage our contractual relationship and to perform our obligations under a contract.

IP Addresses

An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser and/or type of computer you are using. Connectria collects IP addresses and related information for the purposes of system administration, to assess the traffic to the Website and to maintain and improve the Website. We do not link IP addresses to your personally identifiable information. We can and will use IP addresses, however, to identify a user when we feel it is necessary to enforce compliance with our Website Terms and Conditions or to protect our service, the Website, customers or others.

Use Of Cookies

Cookies are small bits of information that some websites (including the Website) transfer to an individual’s hard drive for research purposes. Connectria uses cookies to analyze the traffic, such as total visitors and pages viewed on the Website and make improvements based on the data we collect. Connectria never saves passwords or credit card information in cookies. The use of cookies has become a standard in the industry, especially at websites that provide any kind of personalized service. Most browsers are initially set up to accept cookies. You can usually set your browser to refuse cookies or indicate when a cookie is being sent. If you refuse cookies, you may not be able to use some of the functionality of the Website. The Website’s advertisers and other partners may also use cookies in connection with the services and websites to which the Website links. We do not control these cookies.

2. WHO IS COLLECTING THIS INFORMATION

Connectria collects the information described above via the Website. In the case of third-party features such as advertising, co-branded areas or links to other websites, such third parties may also collect information. You should review the applicable privacy policies of these third parties before providing personally identifiable information. Connectria is not responsible for any actions or policies of such third parties.

3. HOW COLLECTED INFORMATION IS USED

In General

Connectria uses information to learn more about how visitors use the Website and to measure areas of interest. This allows Connectria to build features and functionality that will enhance your website experience. Connectria may also use your e-mail address to send you information about new features and services, to share information about energy conservation programs and to provide you with conservation tips, or to send you information about special offers from Connectria’s partners, unless you indicate in an opt-out disclosure that you do not wish to receive this type of information. We might also use this information to respond to e-mails, provide customer support, enforce Website Terms and Conditions or other similar matters. Aggregate information is also used to help us run and maintain the Website, study traffic patterns and generally learn about the usage of the Website.

Unrelated Companies

Connectria occasionally shares limited customer information with companies we hire to provide operational, marketing, or advertising support, companies that help us distribute our products and services, or companies that provide products and services we want to offer. The companies we choose must satisfy our security and privacy requirements. We share your information with these companies only if they agree to treat it confidentially and only if it is legally permissible to do so. We limit the information we provide these companies to what we reasonably believe they “need to know” in connection with their agreement with Connectria and we don’t permit them to use our customer information for any purposes outside our oversight or control.

Government Authorities and Litigation

Sometimes a law, court order, or other judicial or administrative process requires us to provide information to a government authority or party to a private lawsuit. We will provide the information that we in good faith believe is required to comply with the law, order, or other processes. We may also have to disclose certain information in court documents if we must bring an action against you, for example, to collect a debt you owe us.

4. CHOICES IN THE COLLECTION, USE AND DISTRIBUTION OF INFORMATION

You always have a choice of whether you want to receive information about new features, events, offers and special coverage on the Website and about special offers from Connectria’s partners. If at any time you do not want to receive such information, which may be keyed to the information we have collected about you, you may submit an opt-out-request via e-mail at dpo@connectria.com or select Unsubscribe at the bottom of each marketing email.

It is important to know that you may inadvertently provide personally identifiable information to third parties through your postings to a forum or participation in a chat session and we have no way to limit their use of the information you may provide. Please keep in mind that whenever you give out personal information online (for example, in forums, message boards or chat sessions) that information can be collected and used by people you don’t know. While we strive to protect our user’s personal information and privacy, we cannot guarantee the security of any information you voluntarily disclose online and you do so at your own risk.

5. WITH WHOM THE INFORMATION MAY BE SHARED

Except for your choices described above, we will not knowingly disclose or authorize the disclosure of personal identifiable information (other than aggregate statistical information) to any third party without your consent unless (1) we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may have breached our Website Terms and Conditions or who may be causing injury to or interference with (either intentionally or unintentionally) Connectria’s rights or property, other Website users, or anyone else who could be harmed by such activities or (2) we believe in good faith that the law requires it.

6. CHILDREN UNDER THE AGE OF 13 YEARS

Unless otherwise indicated, our Website, products, and services are not intended for use by children under the age of 16.

In accordance with the Children’s Online Privacy Protection Act (COPPA), Connectria will not knowingly collect or accept personally identifiable information from a child under the age of 13 without a parent or guardian’s prior consent. Connectria will also allow the parent or guardian of a user under the age of 13 to review, update, change, delete or refuse to permit further collection of any and all information collected by the Website. A child’s personally identifiable information will be treated with the same care and respect as an adult’s information. To change, update, review, delete or refuse to permit further collection of your child’s information, please e-mail Connectria at dpo@connectria.com.

7. LINKS TO OTHER WEBSITES

While you are using the Website, you may be linked or directed to other third party websites outside the Website that are beyond Connectria’s control. Each of these third parties may have a privacy policy different from that of Connectria. Connectria is not responsible for any actions or policies of such third parties. You should review the applicable privacy policies of these third party websites before providing personally identifiable information.

8. EVOCATION OF CONSENT TO COLLECT AND USE PERSONAL INFORMATION

If you want to revoke our right to collect any further personal information entirely, please e-mail Connectria at dpo@connectria.com.

9. SECURITY PROCEDURES WE USE

We are very concerned with the security of your personally identifiable information and take great care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us. Once we receive your information, we take appropriate steps that we believe are reasonable to protect the security of your data on our system, both internally and from outsiders, and to ensure the integrity of the data we collect. We use a combination of technological and policy methods to protect this data. You are responsible for maintaining the secrecy of your passwords and any account information. Please be aware that Connectria will never ask you for your password in an unsolicited phone call or e-mail.

10. YOUR RIGHTS.

You also have the following rights, which you can exercise at any time by written request to dpo@connectria.com.

• The right to access, correct, update or request deletion of your personal information.
• the right to object to processing of your personal information when it is based on your legitimate interests as permitted by applicable law, provided that we may continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.

• the right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.

• The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the email listed above.

• If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• The right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may also collect information on behalf of our customers to provide services to such customers, and we may not have a direct relationship with the individuals whose personal data is processed. If you are a customer or end-user of one of our customers, please contact them (as the data controller) directly if: (i) you would no longer like to be contacted by them; or (ii) to access, correct, amend, or delete inaccurate data. If requested to remove data by our customer, we will respond within a reasonable timeframe.

11. ENFORCEMENT AND DISPUTE RESOLUTION.

If you have any questions or concerns, please write to us at the following address: Connectria, LLC, 10845 Olive Blvd., Suite 300, St. Louis, Missouri 63141; Attention: Legal/Privacy Department. We will investigate and attempt to resolve complaints and disputes regarding collection, use and disclosure of personal information in compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.

In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, Connectria commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the Swiss-U.S. DPF to Privacy Trust, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.privacytrust.com/drs/connectria  for more information or to file a complaint. The services of Privacy Trust are provided at no cost to you.

Additionally, and in accordance with the DPF Principles, in certain cases you may invoke binding arbitration if you believe Connectria has violated its obligations under the DPF Principles towards you and such violation remains uncured by delivering notice to Connectria. Arbitration shall be conducted in accordance with the procedures and subject to conditions set forth in the DPF Principles.

Connectria is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

12. EU-U.S. DATA PRIVACY FRAMEWORK.

Connectria complies with the EU-U.S. PDF, and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce. Connectria has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. Connectria has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

13. ONWARD TRANSFERS.

We may share Personal Information with service providers we have retained to perform services on our behalf. We have responsibility for the processing of personal information we receive under the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) and the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) and subsequently transfer to a third party acting as an agent on our behalf. In transferring such information to a third party, we will obtain assurances from such third party that it subscribes to the EU-U.S. DPF Principles and Swiss-U.S DPF Principles, as applicable, or otherwise safeguards individuals’ personal data consistently with the same level of privacy protection as is required by the EU-U.S. DPF Principles and Swiss-U.S. DPF Principles. We shall remain liable under the EU-U.S. DPF and Swiss-U.S. DPF if our agents that we engage to process such personal information do so in a manner inconsistent with such DPF Principles, unless we prove that we were not responsible for the event giving rise to the damage.

14. CHANGES IN THESE TERMS.

We may change this Privacy Policy from time to time and will post notices on the Website at the time of any material changes to this Privacy Policy. Your continued use of the Website following the posting of changes to these terms will mean you accept those changes.